SolidWorks 2010 Support - Our partnership really makes a difference.

Support - Our partnership really makes a difference.

More than anything - this is what makes Innova Systems special - this is why our customers stay with us and why they are happy to recommend us to others. At Innova, we recruit talented engineers with real world engineering experience and a passion for CAD design. Furthermore, we invest in developing their SolidWorks skills to the highest level, ensuring that we can deliver the most responsive and knowledgeable support available across the UK.

We know very well that our customers have to compete in their own marketplaces; and we work hard to make sure that every single Innova customer gets the full benefit of SolidWorks. Our aim is to help you get up to speed with SolidWorks in the shortest possible time, then we'll be available to make sure your knowledge of SolidWorks continues to develop.

Testimonials

"... an Innova engineer is always directly available and it's always someone who is highly skilled in SolidWorks and engineering. With important deadlines looming and forecasts and budgets to meet, this level of support is essential for us, " Tom Oakley, Lead Project Engineer, Cambridge Design Partnership.

“... We really value Innova's support. They have always been very responsive and have always invested the time to understand our issues and to help us achieve our goals. Their engineers also have real-world engineering experience, this has been an important factor in helping them to understand what we have been trying to achieve" Oliver Briggenshaw, Managing Director, Amarinth.

“ Speed of response is an important factor for us. If we have a design issue, we need it fixed right now. We can’t afford to wait and we couldn’t work like that. I’m pleased to say that Innova are very responsive and very expert when it comes to technical support. We also use Innova as a resource to undertake the on-site installation of new SolidWorks systems and for engineer induction into new tools and features.” Robert Ison, Project leader Xaar

Our customers tell us that SolidWorks has transformed their business and that our support team are what really made the difference. Your subscription helps to keep you connected with our team here, and keeps you up to date with the latest software enhancements.

Entitlements

Latest version of solidworks

Access to the very latest version of SolidWorks and Service packs, allowing you to keep up to date and get the most out of SolidWorks. SolidWorks strive to help the designer to focus more on design.... and less on CAD. Every year, a new release with some 250 new enhancements is available to help you get your job completed in less time and more easily.

Telephone Support

When you have a problem, you need to talk with someone straightaway. You don't want to wait, you dont want an automated voice system and you don't want to be called back. You just need to talk to an experienced Engineer, who can quickly understand your problem and get working on solving the issue straightaway. We work hard to make your job easier.

Direct Support: (01223) 200699 - Subscription Customers Only

Send us an email

You can send an email to us and we will pick it up straight away. We will ensure an engineer is assigned to solving the problem in the shortest possible time. This is why we are recognised as the leading Provider of technical support within SolidWorks Europe

Email Support: support@innova-systems.co.uk - Subscription Customers Only

Remote support

We can get access to your workstation (If you permit) using smart technology, which enables our Engineers to see your screen, and you can see ours. It is a very efficient tool for problem solving - Once again, we are focused on help you be as productive as possible

On site Support

In some cases, the problem may need a site visit, where we will visit you and help with the issue. Our most important objective is to keep you as productive as possible.