For the second year in succession, the Cambridge based SOLIDWORKS Reseller, Innova Systems, has been recognised by the SOLIDWORKS Corporation for achieving the highest levels of customer satisfaction in Northern Europe.
The company received the award at the annual SOLIDWORKS World Conference held in Dallas, Texas during the annual gathering of some 5,500 customers, Resellers and Partners.
The annual SOLIDWORKS Customer Satisfaction Survey is conducted each year where customers are asked to provide feedback about their experiences of working with SOLIDWORKS software and their training and support with Innova Systems.
Technical Manager Ed Hawkins said:
“As a team, we are acutely aware of the demands placed on our customers to create new products using SOLIDWORKS software whilst under pressure. We constantly remind ourselves that it is our job to solve these problems, quickly, efficiently and to provide an enjoyable customer experience. The whole culture of our company is geared to go the extra mile and ensure our customers are working with our software in the most efficient manner possible.
The expertise of our team, not just in SOLIDWORKS software but also gained through real world engineering, helps us to understand the problem and find a solution in the shortest possible time.”
Managing Director Mark Bradford said:
“To be recognised twice in succession – and three times overall is a unique achievement. It is the ultimate accolade for our Technical team, whose expertise and friendly approach to help our customers with the most simple to the most complex problems.
It is important to know that when you invest in SOLIDWORKS Software, training and support with Innova Systems, you are entering a partnership that you can trust in and rely on.”
“The Innova Systems team has a reputation for commitment and dedication to help customers achieve the highest levels of innovation and commercial success,” said David Falkingham Senior Director, Northern Europe Sales, at SOLIDWORKS, Dassault Systèmes. “It is through this commitment that The Innova Systems team has earned this coveted award.”
To find out how Innova Systems can help you, get in touch.