Technical support

For SOLIDWORKS Support, complete the form below to send us a message. Alternatively please call (01223) 200699 – Lines are open Mon-Fri 8:30am-5:30pm.
To start a remote session, simply follow the instructions further down this page.

Complete this form or call technical support on (01223) 200699.

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Remote technical support

Supported customers only.

If you haven’t already, please call (01223) 200699 to arrange a remote session with the Innova Systems support team. You will be given a meeting ID by one of our engineers.

Next, click the button below to download the TeamViewer meeting client. Once downloaded and run you will be asked to enter the meeting ID we provided during your phone call with our team.

n.b. Please do not ‘Join using the browser version’ as this will prevent us viewing your screen!

The Innova team are here to help Mon-Fri, 8:30am - 5:30pm.

Our expert engineers are ready to help you.

Your SOLIDWORKS subscription gives you access to our team of expert engineers and keeps you up to date with the latest software enhancements.

We only recruit talented engineers with real-world engineering experience and a passion for CAD design. Furthermore, we invest in developing our engineers’ SOLIDWORKS skills to the highest level, ensuring that we can deliver the most responsive and knowledgeable support available across the UK.

We know that our customers have to compete in their own marketplaces; and we work hard to make sure that every single Innova customer gets the full benefit of SOLIDWORKS. We’ll get you up to speed in the shortest possible time, and we’re always there to make sure your knowledge of SOLIDWORKS continues to develop.

One of our Elite Applications Engineers helping a customer.

My.SolidWorks.com adds even more value to your subscription.

My.SolidWorks adds tremendous value to thousands of SOLIDWORKS subscription customers worldwide with access to over 500 online training videos and SOLIDWORKS certification prep courses introducing new skills to help you become more productive.

Like to keep up to date? Browse the latest news, discussions, and content on My.SolidWorks.com

In addition to all this, you’ll also get cloud storage capabilities and the ability to connect with a network of manufacturers in your area!

Find out how My.SolidWorks helps Eric the designer.

Award winning support from the Innova Systems team.

Voted number one in Northern Europe for customer satisfaction

Number one Solidworks Reseller in Northern Europe 2016 2015 2014 uk

SOLIDWORKS users voted us the number one SOLIDWORKS reseller in Northern Europe for customer satisfaction the last 3 years in a row (4 times in total). We are very proud of this recognition by our customers and from the SOLIDWORKS corporation. It is proof that the quality of our after sales support and personal approach is what sets us apart from other SOLIDWORKS resellers. It is the reason why our customers stay with us and are happy to recommend us to others.

Suppliers of SOLIDWORKS to over a thousand happy customers in a broad range of industries.

“I have been very impressed with Innova’s service and support. I use other software here for the tooling and nesting stage of punching, the support I get from those guys is, in a word, terrible. I got used to a slick run operation from Innova and expected the same from them.”

Mark Peters, G-Tec.

What you can expect when you partner with us.

Product support

From the best team in the business – recognised by SOLIDWORKS for having the best customer support in Northern Europe. You’re in safe hands and will be well looked after.

Helpdesk

When you call, you’ll get straight through to a Technical Engineer, skilled in SOLIDWORKS and ready and willing to help you with the most simple or the most complex problem.

Software Upgrades

Your annual subscription keeps you connected with our support team. You’ll also be entitled to the latest version of SOLIDWORKS. Staying current means staying productive.

Training

Our Engineers will help you transition from older 2D/3D CAD systems, or even teach you if you are new to 3D Design. Our knowledge and experience really makes a difference.

Hardware

We can recomend the right hardware to purchase. This vital component underpins your investment in SOLIDWORKS, so it is really important you get the right advice.

Implementation

Our experience can help you ensure the right implementation plan is defined for your team, ensuring your design and data management needs are met with a rapid return on investment.