Innova Systems voted number one in Europe for customer satisfaction

The Technical Support team at Innova Systems have been voted best in Northern Europe for Customer satisfaction. Read on to find out why SOLIDWORKS have given us this coveted award for the second time…

Innova Systems has gained recognition from SOLIDWORKS Corporation for achieving the highest levels of customer satisfaction in Northern Europe. This is the second time Innova Systems have won this award and they accepted the trophy at at the SOLIDWORKS World Conference in Phoenix, during the annual gathering of some 5,500 customers, Resellers and Partners.

The annual SOLIDWORKS Customer Satisfaction Survey is conducted each year where customers are asked to provide feedback about their experiences of working with SOLIDWORKS software and their training and support with Innova Systems.

Technical Manager Ed Hawkins said:

“We work hard to deliver the best customer experience possible. We understand the pressure our customers face to design and develop their products, and are right there, working hand in hand to solve any technical problems at the point they arise. 97% of inbound support calls are answered by one of our Certified Engineers trained, to provide exceptional customer care – Our customers simply do not have to wait to discuss their problem and get an answer. We are in the people business and believe in developing strong partnerships with our customers. Clearly, our unique culture is warmly received.”

Managing Director, Mark Bradford said:

“We are naturally delighted. To be recognised twice is an outstanding achievement and is down to our dedicated technical team, whose expertise and unwavering commitment to go the extra mile is appreciated by our customers. The best compliment we can get is to be recognised for our commitment by our customers”

“The Innova Systems team has a reputation for commitment and dedication to help customers achieve the highest levels of innovation and commercial success,” said David Falkingham Senior Director, Northern Europe Sales, at SOLIDWORKS, Dassault Systèmes. “It is through this commitment that The Innova Systems team has earned this coveted award.”