We’re delighted to announce that Innova Systems have been recognised by SOLIDWORKS Corporation for providing the highest level of customer satisfaction in Northern Europe – the fourth time we’ve received this award in as many years! We’re the only European reseller to have won this many times in a row, so this a huge achievement for our team and one we’re extremely proud of.
Innova Systems were selected above all other resellers based on the results of the annual SOLIDWORKS Customer Satisfaction Survey, so we’d like to take this opportunity to say thank you to everyone that took the time to answer the questionnaire – we really value your feedback.
“To be recognised four times in succession and five times overall is a unique achievement for Innova Systems. It’s the ultimate accolade for our Technical Support Engineers, whose expertise and friendly approach helps our customers get the most out of SOLIDWORKS. When you invest in SOLIDWORKS software, training and support from Innova Systems, you’re entering a partnership that you can trust in and rely on, and we look forward to continuing and also beginning many new partnerships in 2018”, Said Mark Bradford, Managing Director of Innova Systems.
Also receiving awards were Adam Rose, Phil Downing and Alex Aprigliano, who were presented with their Elite Applications Engineer trophies – the culmination of months of study and hard work.
Elite Engineer status is the highest possible recognition in the SOLIDWORKS Reseller Community and, if you achieve this level, you really do know your stuff! We recently talked to Phil Downing about his award and what it takes to become an Elite Applications Engineer. You can read the interview here.
Innova Systems Technical Manager, Ed Hawkins said: “We’re well aware of the pressure placed on our customers to quickly design new products with SOLIDWORKS. The expertise of our team, not just in SOLIDWORKS, but in the realities of day to day, real world engineering environments, helps us to understand customer challenges and enables us to find a solution – in the shortest possible time – whilst providing an enjoyable customer experience. The majority of our engineers are fully qualified Elite Applications Engineers, so when you call our support team, you can talk to someone who knows exactly what you need in any given situation.”